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Terms and Conditions

This is a translation of the Dutch version. If the two differ, the Dutch version applies.

Article 1: Definitions

In these terms and conditions, the following terms have the meanings set out below:

  • Ancillary contract: a contract under which the consumer purchases additional services or digital content in addition to a contract already concluded.
  • Cooling-off period: the period within which the consumer can exercise their right of withdrawal.
  • Consumer: a natural person who is not acting in the exercise of a profession or business.
  • Day: calendar day.
  • Digital content: data supplied in digital form, such as practice exams and video courses.
  • Right of withdrawal: the option for a consumer to withdraw from a digital contract within the cooling-off period, where applicable.
  • HaalTheorie: the provider of digital learning environments for theory exams, being the trader.
  • Distance contract: a contract concluded using electronic communication exclusively (such as via our website).
  • Durable medium: any means by which a consumer can store information for later reference (e.g. email, PDF download).

Article 2: Identity of HaalTheorie

Name: HaalTheorie

Business address: Keizersgracht 391, 1016 EJ Amsterdam

Email address: wegenwacht@haaltheorie.nl

KvK (Kamer van Koophandel, Dutch Chamber of Commerce) number: 95555285

VAT number: NL867179302B01

Article 3: Applicability

1. These general terms and conditions apply to every offer made by HaalTheorie and to every contract concluded with a consumer.

2. Before a distance contract is concluded, the text of these terms and conditions is made available digitally.

3. If the contract is concluded electronically, the terms and conditions are provided in such a way that the consumer can easily store them on a durable medium.

4. Deviations from these terms and conditions are only valid if they have been confirmed in writing or by email.

Article 4: The offer

1. All offers on the HaalTheorie website are without obligation, unless stated otherwise.

2. HaalTheorie does everything it can to describe the offer as clearly as possible, including prices, access, duration of use and any restrictions.

3. Obvious mistakes or typing errors in the offer are not binding on HaalTheorie.

4. For digital content, it is clearly stated whether the right of withdrawal applies.

Article 5: The contract

1. The contract is concluded at the moment the consumer accepts and pays for the offer on the website.

2. After payment, the consumer receives access to the purchased product automatically or by email.

3. HaalTheorie ensures appropriate security measures for electronic communication and payments.

4. If there is doubt about misuse or ability to pay, HaalTheorie may refuse the contract or impose additional requirements.

Article 6: Right of withdrawal

For digital products such as practice exams and video courses, no right of withdrawal applies once the consumer has expressly consented to immediate delivery and has acknowledged that they thereby waive their right of withdrawal.

Article 7: Obligations of the consumer during the cooling-off period

This article does not apply to HaalTheorie products, as there is no right of withdrawal for digital content that is delivered immediately after purchase.

Article 8: Exercising the right of withdrawal and costs

If, in exceptional cases, withdrawal is nevertheless permitted, the consumer must indicate this within 14 days of purchase via wegenwacht@haaltheorie.nl. Any costs or set-offs will be communicated in advance.

Article 9: Obligations of HaalTheorie in the event of withdrawal

In the event of a valid withdrawal, HaalTheorie will refund the amount paid within 14 days, using the same payment method that was used for the order.

Article 10: Exclusion of the right of withdrawal

The right of withdrawal is excluded for digital content that is not supplied on a tangible medium, once performance of the contract has begun with the consumer’s consent.

Article 11: The price

1. All prices on the HaalTheorie website include VAT.

2. Prices may be changed, but never with retroactive effect for contracts already concluded.

Article 12: Performance and guarantee

HaalTheorie guarantees that its digital products conform to the descriptions stated on the website. No additional guarantees apply, except where required by law.

Article 13: Delivery and performance

After successful payment, immediate or prompt access to the digital product is granted. In the event of technical problems, contact can be made via wegenwacht@haaltheorie.nl.

Article 14: Duration, termination and renewal

1. Digital access is limited to the period stated at the time of purchase.

2. There is no automatic renewal, unless this is clearly indicated for the product.

Article 15: Payment

1. Payment is made in advance using the payment methods offered on the website.

2. Access to the ordered service is only granted once payment has been received.

2. In the event of incorrect details or payment problems, the consumer must notify HaalTheorie of this immediately.

Article 16: Complaints procedure

1. Complaints can be submitted via wegenwacht@haaltheorie.nl.

2. The consumer will receive a substantive response within 7 working days.

2. HaalTheorie will endeavour to resolve complaints by mutual agreement.

Article 17: Disputes

Contracts between HaalTheorie and the consumer are governed exclusively by Dutch law. Any disputes will be submitted to the competent court in Amsterdam.

Article 18: Additional provisions

Any additional or deviating provisions are only valid if they have been confirmed in writing or by email and are to the consumer’s advantage.

Article 19: Amendment of the terms and conditions

HaalTheorie reserves the right to amend these general terms and conditions. The current version is always available via the website. For contracts already concluded, the version that applied at the time of purchase applies.